What to do in Case
of an Auto Accident
When you have an automobile claim, it must be reported to the police. If the car is not driveable, have it towed to your preferred body shop or dealership if they are open. If not, have it towed to your house until you can talk to an adjuster.
After business hours, on weekends or holidays, you can call the insurance company directly if they have a 24 hour claim center. Click here for a list of 24 hour numbers. If you call the insurance company directly, make sure you call Alliance Insurance Agency Services, Inc. the next business day at: 504-831-2196.
Once a claim is reported to an insurance company, you should hear from an adjuster within 1 or 2 business days.
When you call Alliance Insurance Agency Services, Inc. or the insurance company directly, try to have any of the following information that pertains to your claim ready to speed up processing.
∙ The location of the accident.
∙ A description of events leading to the accident.
∙ The names and addresses of any injured persons.
∙ Descriptions of any injuries.
∙ If medical treatment was provided, at what hospital?
∙ If there was property damage, the name and address of the property owner.
∙ The estimated cost of repairs.
∙ The names and addresses of any witnesses.
∙ The police report (for auto accidents).
For other Property Losses including burglary, fire or flood loss, Click Here for Important Information.